Effective Date: November 2025
CAN Tours and Safaris Ltd (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you interact with our services, including through our website, applications, and customer interactions (collectively, the “Services”).
- Definitions and Scope:
Unless otherwise defined in this Privacy Policy, terms used herein have the same meaning as in our Terms of Use. This Privacy Policy applies to all individuals who interact with CAN Tours and Safaris Ltd, including clients, prospective customers, vendors, business partners, and job applicants
- Accountability:
CAN Tours and Safaris is responsible for the personal information under its control. We maintain physical, electronic, and procedural safeguards to protect this information and ensure compliance with applicable privacy laws.
- Information We Collect:
We collect the following types of personal information:
Information You Provide Directly
- Contact details (name, email, phone number, address, postal/ZIP code)
- Date of birth/age (if required for the Service)
- Emergency contact and legal guardian details (if applicable)
- Payment and transaction details
- Travel and accommodation preferences
- Job application details, including resumes and cover letters
Information We Collect Automatically
- IP address, device information, browser type, operating system
- Location data (with your consent, when using mobile applications)
- Website activity, usage patterns, and preferences (through cookies and log files, see Section 9)
Information from Third Parties
- Public sources, business partners, and service providers
- Social media interactions (subject to your privacy settings on those platforms)
We only collect personal information necessary to fulfill our business operations and legal obligations.
- How We Use Your Personal Information
We use personal information to:
- Provide and manage our services
- Respond to inquiries and support requests
- Process transactions and manage bookings
- Ensure participant safety during tours
- Improve our website, content, and customer experience
- Comply with legal and regulatory requirements
- Conduct market research and promotional campaigns
- Prevent fraud, unauthorized activities, and security breaches
We do not use personal information for automated decision-making that significantly affects individuals.
- How We Share Your Information
We may share your personal information in the following circumstances:
Service Providers and Business Partners
We share personal information with third-party service providers who assist in:
- Payment processing
- Customer support
- Travel and accommodation arrangements
- Marketing and analytics (Google Analytics, AdRoll, etc.)
Legal and Compliance Purposes
We may disclose personal information if required to:
- Comply with legal obligations, such as subpoenas or law enforcement requests
- Protect our legal rights, prevent fraud, or ensure safety
Business Transfers
In the event of a merger, sale, or business restructuring, personal information may be transferred as part of the transaction.
- International Data Transfers
Your personal information may be stored and processed outside of your jurisdiction, including in Canada and the U.S. While we take reasonable measures to protect your data, foreign laws may not provide the same level of protection. By using our Services, you consent to such transfers.
- Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy. After this period, data is securely deleted or anonymized.
- Your Privacy Rights
You have the following rights regarding your personal information:
- Access & Correction: Request access to and correction of your data
- Withdraw Consent: Withdraw consent for processing where applicable
- Deletion: Request deletion of personal data, subject to legal requirements
- Opt-Out: Manage cookie preferences and unsubscribe from marketing communications
To exercise these rights, contact us using info@cantoursandsafaris.org
- Cookies and Tracking Technologies
We use cookies, log files, and similar technologies to enhance your experience. Cookies allow us to:
- Recognize returning visitors
- Analyze site traffic and user behavior
- Personalize content and advertisements
You can control cookie settings in your browser. Disabling cookies may affect site functionality.
- Security Measures
We implement security safeguards to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no security system is 100% secure. Please use caution when sharing sensitive information online.
- Children’s Privacy
CAN Tours and Safaris does not knowingly collect personal information from children under 13 without parental consent. Parents/guardians may contact us to review or delete a child’s information.
- Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
- Changes to This Privacy Policy
We may update this Policy from time to time. Changes will be posted with an updated “Effective Date.” Continued use of our Services constitutes acceptance of the revised Policy.
- Contact Us
For privacy-related inquiries, please contact: info@cantoursandsafaris.org